Summary :

What causes your PS4 freezing? What can you do when your PS4 froze? In this post of MiniTool, possible causes for the issue and 8 troubleshooting methods are provided for you. With this guide, you will not be confused by the PS4 keeps freezing issue.

In such cases, getting a PS4 wifi booster is a nice move, which not only increases the signal strength for PS4 but also for other devices in its range. That’s what WiFi extenders are made for, to extend the WiFi signals where it fails to reach due to distance limitations. If you want to go wireless you could get a WiFi signal booster (make sure it’s ac and 5Ghz) or whatever they are called next to your PS4 and plug Ethernet cable from it to PS4. Another way could be sharing internet via Ethernet cable from a laptop or pc for example. WeBoost - Home Room. 'Gets the job done.

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What Causes PS4 Froze

PlayStation 4 (PS4) is a famous game console, which obtains wide popularity across the world. However, it also has many issues such as PS4 cannot access system storage, PS4 data missing, etc. PS4 froze or PS4 lagging is also one of those vexing problems that PS4 users may encounter.

There are plenty of cases for the freezing or lagging. For instance, the console could freeze or lag when playing game or installing game. However, no certain cause for the PS4 froze issue, and there are multiple factors that can result in it. They can be divided into logical elements and physical elements.

Logical elements

Unsuccessful game/application installation
Incompatibility issues with the current PS4 system software version
Program conflicts
Incomplete/unsuccessful update
Mess database

Physical elements

Defective peripheral device connected to PS4
PS4 overheated
Errors with the PS4 internal components
Defective internal PS4 hard drive
Slow Internet connection

As for these possible causes, this post provides you with some solutions to fix the PS4 pro freezing issue. Now, let’s begin reading them one by one.

You may also like: 4 Frequently Encountered PS4 Problems and Corresponding Fixes

Solution 1: Troubleshoot the Hardware Issue on PS4

Hardware issues such as overheating, wrong plug-in cables can cause PS4 froze. Therefore, if you encounter the PS4 freezing issue, you should troubleshoot hardware issues before taking any other solutions.

Here are some measures to take to troubleshoot hardware issues. The first one is to put your PS4 in an open space. If there’s not enough space for the air to cool down the fan, PS4 machine can be overheated and suck in. While doing so, the PS4 can cool down quickly.

Besides, you should clean the dust on your PS4 machine periodically to keep it under maintenance. It is also necessary to check if all the cables and ports are plugged in a correct way. If the cable is plugged in a wrong port or the cable gets loose, the PS4 froze issue will happen to you.

Based on that fact, you’d better perform a full check to see if all cables and ports are plugged correctly and tightly.

Solution 2: Check and Optimize the Internet Connection

A slow Internet connection is also responsible for PS4 frozen. If you want to get a wonderful game experience, you need to ensure that you have a good Internet connection. Hence, check the Internet connection after encountering the issue. If the Internet is the cause for the freezing, optimize it. Here are some options for you.

Option 1: Restart your WiFi router and modem to see if the Internet runs faster.

Option 2: You can buy a WiFi signal booster on online shopping malls to get a better WiFi performance.

Option 3: Connect the PS4 machine to Ethernet instead of WiFi.

Step 1: Connect the PS4 with the LAN cable.

Step 2: Navigate to PS4 Settings > Network > Set Up Internet Connection.

Step 3: In the pop-up window, choose the Use a LAN Cable option.

Step 4: Choose Custom, and then enter the network information from ISP according to the on-screen message.

Step 5: Select Don Not Use as your Proxy Server.

Step 6: After that, wait patiently for the finish of the process. When you see the Internet settings updated information, try to play PS4 games to check if the machine works normally.

Option 4: Forward ports to the PS4 machine to optimize Internet connection.

Step 1: Find the IP address, Username and Password on your wireless router.

Step 2: Open browsers on your computer or smartphone, and then type IP address in the browser and hit Enter.

Step 3: In the pop-up page, type the Username and Password, and then click on Login button.

Step 4: Go to the forward ports section.

Tip: The place may different according to different routers. It can be ports forwarding, Virtual Server, Applications or other places.

Step 5: Add custom forwarding ports. Here are some ports that are recommended by Sony.

80(TCP)
443(TCP)
3478(TCP and UDP)
3479(TCP and UDP)
3480(TCP)

Tip: When you add these ports, you need to give a name and assign your PS4 IP address to each of them.

Step 6: After that, apply the changes and check if the PS4 froze issue is fixed successfully.

Solution 3: Initialize PS4

Initializing PS4 to reset the system is also helpful for solving the PS4 freezing problem. Before initializing your machine, you need to read the following tips carefully.

Tip:
1.After initializing the PS4 system software, all settings and data that are stored will be deleted. More importantly, all of them are unrecoverable, but you can create PS4 backup files before starting the initialization.
2. Do not turn off your system while initialization. This action may damage your PS4 system.

If you are still sure to do so, please follow these steps.

Step 1: Go to PS4 Settings > Initialization > Initialize PS4 > Full one by one, and then operate according to the on-screen instruction.

Step 2: After the whole process ends, restore your backup data and reinstall the games and applications.

Step 3: Finally, check if the PS4 machine can work as usual.

Solution 4: Update PS4 System Software

When your PS4 firmware gets outdated, the machine may freeze or lag. So, updating PS4 system software is worth trying. Before starting the updating operation, you should close the games and applications that are running currently. Then, follow these steps.

Step 1: Connect PS4 with the Internet.

Step 2: Navigate to PS4 Settings > System Software Update.

Step 3: If there are any available updates, choose Update.

Tip: If your PS4 system is the newest version, you won’t see this message. You can skip this solution and try other solutions instead.

Step 4: Wait for the finish of new PS4 system downloading. After that, you will see notifications. Go to Notifications > Downloads on your PS4 home screen, and then follow the given instruction to install the new update.

Step 5: Now, open the game and check if the machine can work properly.

Solution 5: Update PS4 Games or Applications to the Latest Version

You can try updating games or applications on PS4 to the latest version to fix the PS4 freezing on home screen issue. Here’s how to do.

Step 1: On the PS4 home screen, choose the game or application that needs to be updated.

Step 2: Then, press the Options button on your PS4 controller and choose Check for Update option.

Step 3: Follow the wizard to download and install any available updates.

Step 4:

Ps4 Signal Booster